CORDED MOBILE CONNECTOR
OWNER'S MANUAL
Europe
Safety Information..............................................3
General Information........................................... 5
How to Charge..................................................... 7
Troubleshooting.................................................. 9
Index........................................................................11
Contents
Illustrations
Illustrations are provided for demonstration purposes only. Depending on region and date of purchase, your
product may appear slightly
dierent.
Errors or Inaccuracies
All specifications and descriptions are known to be accurate at time of publishing. However, because continuous
improvement is a goal at Tesla, we reserve the right to make product
modifications at any time. To communicate
any inaccuracies or omissions, or to provide general feedback or suggestions regarding the quality of this owner
information, send an email to ownersmanualfeedback@tesla.com.
Copyrights and Trademarks
All information in this document is subject to copyright and other intellectual property rights of Tesla, Inc. and its
licensors. This material may not be
modified, reproduced or copied, in whole or in part, without the prior written
permission of Tesla, Inc. and its licensors. Additional information is available upon request. The following are
trademarks or registered trademarks of Tesla, Inc. in the United States and other countries:
All other trademarks contained in this document are the property of their respective owners and their use herein
does not imply sponsorship or endorsement of their products or services. The unauthorized use of any trademark
displayed in this document or on the vehicle is strictly prohibited.
About this Manual
2 CORDED MOBILE CONNECTOR OWNER'S MANUAL
Important Safety Instructions
This document contains important instructions and warnings that must be followed when using the Corded Mobile
Connector.
Warnings
WARNING: Read all the instructions before using this product. Failure to do so or to follow any of the
instructions or warnings in this document can result in fire, electical shock, serious injury or death.
WARNING: This device should be supervised when used around children.
WARNING: Use the Corded Mobile Connector only within the specified operating parameters.
WARNING: The Corded Mobile Connector is designed only for charging a Tesla vehicle (excluding a Tesla
Roadster). Do not use it for any other purpose or with any other vehicle or object. The Corded Mobile
Connector is intended only for vehicles that do not require ventilation during charging.
WARNING: Stop using and do not use the Corded Mobile Connector if it is defective, appears cracked, frayed,
broken, or otherwise damaged, or fails to operate.
WARNING: Do not attempt to disassemble, repair, tamper with, or modify the Corded Mobile Connector. The
Corded Mobile Connector is not user serviceable. Contact Tesla for any repairs or modification.
WARNING: Do not use an extension cord, power strip, multi-outlet adapter, multi-plugs, or conversion plugs to
plug-in the Corded Mobile Connector.
WARNING: Do not disconnect the Corded Mobile Connector from the wall outlet while the vehicle is charging.
WARNING: Do not use private power generators as a power source for charging.
WARNING: Do not plug the Corded Mobile Connector into a damaged, loose or worn power outlet. Ensure the
Corded Mobile Connector's wall plug's prongs fit snugly into the outlet.
WARNING: Do not connect the Corded Mobile Connector into a wall outlet that is not properly grounded.
WARNING: Do not touch the Corded Mobile Connector’s end terminals with fingers or sharp metallic objects,
such as wire, tools, or needles.
WARNING: Do not forcefully fold or apply pressure to any part of the Corded Mobile Connector or damage it
with sharp objects.
WARNING: Do not insert foreign objects into any part of the Corded Mobile Connector.
WARNING: Use of the Corded Mobile Connector may aect or impair the operation of any medical or
implantable electronic devices, such as an implantable cardiac pacemaker or an implantable cardioverter
defibrillator. Check with your electronic device manufacturer concerning the eects that charging may have on
such electronic devices before using the Corded Mobile Connector.
Cautions
CAUTION:
Do not use private power generators as a power source for charging.
CAUTION:
Incorrect installation and testing of the Corded Mobile Connector could potentially damage either
the vehicle’s Battery and/or the Corded Mobile Connector itself. Any resulting damage is excluded from the
New Vehicle Limited Warranty and the Charging Equipment Limited Warranty.
CAUTION:
Do not operate the Corded Mobile Connector in temperatures outside its operating range of -30°C
to +50°C.
CAUTION:
If possible, use a dedicated receptacle with a single socket. If the receptacle has two sockets, do not
plug any other items into the other socket.
Safety Information
3Safety Information
Notes
NOTE: Ensure that the Corded Mobile Connector’s charging cable is positioned so it will not be stepped on, driven
over, tripped on, or subjected to damage or stress.
NOTE: Do not use cleaning solvents to clean any of the Corded Mobile Connector’s components. The outside of
the Corded Mobile Connector, the charging cable, and the connector end of the charging cable should be
periodically wiped with a clean, dry cloth to remove accumulation of dirt and dust.
Safety Information
4 CORDED MOBILE CONNECTOR OWNER'S MANUAL
Mobile Connector Component Overview
1.
Wall plug
2.
Status lights
3.
Corded Mobile Connector controller
4.
Handle
5. Button on handle
6.
Cable
Specifications
The Corded Mobile Connector is 6 meters long. Use an existing outlet or install a new outlet within approximately
4 meters of the vehicle's charge port and at least 45 cm above the ground. The charge port is located on the left
side of the vehicle, behind a door that is near the rear tail light assembly.
WARNING:
Do not use an extension cord, a multi-outlet adapter, a multi-plug, a conversion plug, or a power
strip to plug in the Corded Mobile Connector.
General Information
5General Information
Specifications Reference
Description Specifications
Voltage
3-phase, 230/400 VAC supply, 50 Hz
Maximum Current Output
16A
Cable Length 6 m
Corded Mobile Connector Controller Dimensions Height: 179.8 mm
Width: 81.7 mm
Depth: 47.3 mm
Weight 2.4 kg
Operating Temperature -30°C to +50°C
Enclosure Type IP 55 (indoor and outdoor use)
Ventilation Not Required
Charging Time
Charging times vary based on the voltage and current available from the power outlet, subject to various
conditions. Charge time also depends on ambient temperature and the vehicle’s Battery temperature. If the Battery
is not within the optimal temperature range for charging, the vehicle heats or cools the Battery before or during
charging.
To estimate the total time it takes to recharge the Battery in hours (from near zero percent to near one hundred
percent), divide the battery size (kWh) by power (kW). Dierent adapters provide dierent current and power
outputs.
While you are charging your vehicle, you can also touch the Charging icon to review the charging status
information; it displays the time remaining until fully charged at the currently selected charge level.
For more information on how long it takes to charge your Tesla vehicle, go to www.tesla.com/support.
General Information
6 CORDED MOBILE CONNECTOR OWNER'S MANUAL
Plugging In
1. Plug the Corded Mobile Connector into the power outlet. The adapter should be inserted completely into the
power outlet.
2.
With your vehicle unlocked, press the button on the top of the Corded Mobile Connector handle. The charge port
door opens.
NOTE: Your vehicle is unlocked when the key is nearby and automatic unlocking is enabled. You can also open the
charge port door using any of these methods:
◦
If equipped with a motorized charge port door, press the charge port door when the vehicle is unlocked or a
recognized key is nearby.
◦
Hold down the rear trunk button on the key fob for 1-2 seconds.
◦
Use the touchscreen to open the Charging menu, and then touch Open Charge Port.
◦
Use the Tesla mobile app.
3.
Plug the Corded Mobile Connector handle into your vehicle's charge port.
4.
When you plug the Corded Mobile Connector into your vehicle, the charge port indicator light pulses green
during charging, and the vehicle displays charging information. The display turns o after you close all doors, and
the charge port indicator light stops pulsing shortly after you lock the vehicle.
Unplugging
When charging is complete, the light stops pulsing and turns solid green.
1.
With the vehicle unlocked, press and hold the button on the Corded Mobile Connector handle, wait for the charge
port indicator light to turn white, and then pull the Corded Mobile Connector out of the charge port.
NOTE: To prevent unauthorized unplugging, the vehicle must be unlocked or able to recognize a key nearby
before you can disconnect the Corded Mobile Connector handle.
NOTE: When the latch in the charge port retracts, the Corded Mobile Connector stops supplying power and you
can safely unplug it from the vehicle.
2.
The charge port door automatically closes after you remove the charge cable.
NOTE: If your vehicle is not equipped with a motorized charge port door, you may need to push the charge port
door closed.
Tesla recommends leaving the Corded Mobile Connector plugged into the wall outlet to reduce wear and tear
from day-to-day use. If you do not plan to use the Corded Mobile Connector for a while (such as when you leave
for vacation), unplug it, and store it in an appropriate location.
How to Charge
7How to Charge
For More Information
For more detailed information on how to charge your vehicle (adjust charge settings, view charging status, etc.),
refer to the charging section in your vehicle's Owner's Manual.
How to Charge
8 CORDED MOBILE CONNECTOR OWNER'S MANUAL
Status Lights and Reset Button
Under normal conditions when charging is in progress, the Corded Mobile Connector's green lights flow continuously
and the red light is
o. Identify problems by paying close attention to these lights when plugging in.
In some cases, you might need to press the RESET button located on the back.
Light Codes
Use the following table to troubleshoot light codes:
Green Lights Red Light What it Means What to Do
Top light on O Power on. The Corded Mobile
Connector is powered and in
standby but not charging.
Nothing.
Streaming
lights
O Charging. The Corded Mobile
Connector is charging.
Nothing.
Troubleshooting
9Troubleshooting
Green Lights Red Light What it Means What to Do
O 1 flash Ground: Current is leaking through
unsafe path. Second neutral ground
error.
Nothing. The unit automatically resets after 15
minutes. If the problem persists, ensure no one is
touching the vehicle and press the Reset button.
O 2 flashes Ground: Self-test error. Press the RESET button. If the problem persists,
unplug the Corded Mobile Connector from vehicle
and outlet and attempt plugging into a dierent
outlet.
O 3 flashes Contactor error. Disconnect the Corded Mobile Connector from the
vehicle. If the Corded Mobile Connector clears
itself, then there is an issue with the vehicle. If it
does not clear itself, replace the Corded Mobile
Connector.
O 4 flashes Over/under voltage protection. Consult your electrician for proper voltage on the
circuit breaker servicing the Corded Mobile
Connector.
O 5 flashes Plug thermal error. The wall plug temperature is too warm and
charging is stopped. The outlet should be
inspected by your electrician for properly-
connected and properly-sized wiring, as well as
any other signs of wear or damage. In the
meantime, connect to another outlet, if possible.
O 6 flashes Thermal error: The Corded Mobile
Connector is getting hot internally.
Move the vehicle to a cooler location and plug into
the Corded Mobile Connector.
O 7 flashes Pilot A error: The pilot level is
incorrect.
The Corded Mobile Connector might have water
damage if it was used outdoors.
O 8 flashes Pilot B error: The pilot level is
incorrect.
The Corded Mobile Connector might have water
damage if it was used outdoors.
O 9 flashes Pilot C error: The pilot level is
incorrect.
The Corded Mobile Connector might have water
damage if it was used outdoors.
O 10 flashes Pilot F error: The pilot level is
incorrect.
The Corded Mobile Connector might have water
damage if it was used outdoors.
O 11 flashes 12V rail problem: The 12v rail is
incorrect.
Replace the Corded Mobile Connector.
O 12 flashes Short detected on the plug thermal
sensor.
Replace the Corded Mobile Connector.
O 13 flashes Open error detected on the plug
temperature sensor.
Replace the Corded Mobile Connector.
O 14 flashes Firmware mismatch: The program
on the Corded Mobile Connector is
corrupt.
Power cycle the Corded Mobile Connector. If the
problem persists, replace the Corded Mobile
Connector.
O 15 flashes Vref error: The voltage reference on
the Corded Mobile Connector
failed.
Power cycle the Corded Mobile Connector. If the
problem persists, replace the Corded Mobile
Connector.
Questions?
If you have any questions, go to http://tesla.com/support.
Troubleshooting
10 CORDED MOBILE CONNECTOR OWNER'S MANUAL
Publication Date: November 20, 2020
